Guides

Everything you need to connect a channel, automate the repetitive answers and get your team working in one inbox.

Start here

Getting started

Create a workspace, connect your first channel and answer a message in under ten minutes.

Channels

Connect WhatsApp

What the WhatsApp Business API needs, and what the 24-hour window means for your replies.

Connect Telegram

Create a bot with BotFather and paste one token. No Meta review, no waiting.

Automation

Building a flow

Answer common questions automatically and hand the rest to a human at the right moment.

WhatsApp templates

The only way to message a customer outside the 24-hour window, and how to get one approved.

Develop

REST API and webhooks

Authenticate with an API key, call the v1 endpoints, and verify the signature on every webhook Ritmo sends you.